Last updated: September 7, 2026
By creating an account, placing an order, registering as a vendor or rider, or otherwise using this platform, you agree to these Terms & Conditions. These terms apply to every type of account on the platform: customers, restaurant and store owners ("vendors"), and delivery riders. If you do not agree, please do not use the platform.
This platform is a technology marketplace that connects customers with independent restaurants, independent grocery and pharmacy stores ("vendors"), and independent delivery riders. We provide the ordering, payment, and delivery-coordination technology — we are not the seller of any food, grocery, or pharmacy item, and vendors and riders are not our employees. Each vendor is solely responsible for the food and items they list; each rider is solely responsible for how they carry out a delivery.
You must be able to form a legally binding contract in your country to create an account, and must provide accurate registration information. You are responsible for keeping your login credentials confidential and for all activity on your account. We may suspend or terminate an account that violates these terms, provides false information, or is used fraudulently.
Prices, availability, and opening hours are set and maintained by each vendor and may differ from what's available in person. Delivery fees are calculated per delivery zone, based on distance from the vendor, and are shown in full before you confirm an order. An order is only confirmed once payment has succeeded — placing an order is an offer to purchase, which the vendor may decline (for example if an item has just sold out).
Payments are processed by our third-party payment providers — Stripe, Paystack, or Flutterwave, selected automatically based on your currency — and we never store your full card number. Every payment status shown to you (successful, failed, refunded) is confirmed directly by the provider; a payment is never marked successful based only on what your device reports. Promo codes are subject to their own terms shown at the time you apply them.
Restaurants and stores keep the majority of each order's subtotal; the platform retains a commission (currently 15%) to operate the marketplace, and delivery riders keep 100% of the delivery fee for each order they complete. Vendor and rider earnings are paid out weekly, in a single batch, to the bank account they've connected — not per individual order. A payout can fail if connected bank details are missing or incorrect; when that happens, we tell the vendor or rider what to fix so the next batch succeeds.
An order can be cancelled before a vendor accepts it. Once delivered, or once cancelled after payment has succeeded, an order may be eligible for a refund; our team reviews refund requests and, where approved, returns the payment to your original payment method. Refund timing after approval depends on your payment provider and bank, typically a few business days.
Estimated delivery times are our best estimate, not a guarantee — they can be affected by traffic, weather, order volume, and vendor preparation time. Delivery zones, maximum delivery distance, and fees are configured individually by each vendor. Where a vendor has scheduled ordering enabled, orders are only accepted during their published opening hours.
Vendors agree to: list accurate, up-to-date menu or catalog items and prices; complete our identity and compliance verification (KYC) before going live, and keep any required documents current; fulfil accepted orders promptly and as described; and comply with all food-safety, health, licensing, and consumer-protection laws that apply to their business in their own jurisdiction.
Riders agree to: complete identity verification (KYC) before accepting deliveries; carry out deliveries safely and in compliance with local traffic and road-safety laws; handle food and items with reasonable care during transport; and keep their availability status accurate so customers aren't matched with a rider who isn't actually available.
You may not: use the platform for any fraudulent purpose, including fake orders, fake reviews, or payment fraud; attempt to pay a vendor or rider outside the platform to avoid fees; upload false or altered verification documents; harass or threaten another user, vendor, or rider; or attempt to interfere with the platform's security or normal operation.
Reviews may only be left by a customer for an order they actually placed and must reflect a genuine experience. We may remove any review or other content that violates these terms, is fraudulent, or is unlawful, and may suspend the account responsible for repeated violations.
The platform is provided on an "as is" and "as available" basis. We are not responsible for the quality, safety, or preparation of food or items sold by a vendor, or for a rider's conduct during delivery, beyond what applicable law requires of a marketplace operator — each vendor and rider is independently responsible for their own goods and services. To the fullest extent permitted by law, our liability for any claim relating to your use of the platform is limited to the amount you paid for the order giving rise to the claim.
We may suspend or terminate any account — customer, vendor, or rider — that violates these terms, engages in fraudulent activity, or repeatedly fails to meet compliance obligations (such as keeping KYC documents current). You may stop using the platform and close your account at any time from your account settings.
We may update these terms from time to time to reflect changes to the platform or applicable law. Continuing to use the platform after an update constitutes acceptance of the revised terms. If you have questions about these terms, you can reach us through the support chat available on every page, or from your account.