Last updated: September 7, 2026
This Privacy Policy explains what information we collect, how we use it, and the choices you have — whether you're a customer, a vendor, a rider, or a guest using our support chat without an account.
Account information you provide (name, email, phone number, delivery addresses); order history and preferences; payment metadata such as the payment provider used and transaction status — never your full card number, which is handled entirely by our payment providers; identity and compliance documents submitted by vendors and riders for verification; location data, where you enable it; and messages you send through the support chat, including a generated session id if you use it as a guest.
We use your information to: process and fulfil your orders and payments; coordinate delivery and show you live tracking; verify vendor and rider identity and compliance; respond to support requests, including through the chat widget; send order, account, and (where you've enabled them) marketing notifications by email, SMS, or push notification; and maintain and improve the platform.
With your permission, we use your device's location to calculate accurate delivery fees for your area, show you nearby restaurants and stores ("Near me"), and display a live map of your order's delivery progress. Location access is always requested by your browser, never collected silently, and is never sold.
We use your browser's local storage for two narrow purposes: remembering your light/dark theme preference, and, if you use the support chat without an account, a randomly generated session id so your conversation can be reloaded if you return. We don't use third-party advertising trackers.
We share the minimum information needed for a vendor and rider to fulfil your order (such as your delivery address and items ordered); with our payment providers (Stripe, Paystack, Flutterwave) to process payments; and with our email and SMS providers to deliver notifications you're entitled to receive. We do not sell your personal information to third parties.
We keep your account and order data for as long as your account is active, and afterward for as long as needed to meet accounting, tax, and legal obligations. Support chat history and tickets are kept to help us improve the knowledge base and follow up on unresolved questions.
You can view and update most of your account information directly from your account page, and request deletion of your account there or by contacting support. If you used the support chat as a guest, clearing your browser's local storage removes your locally-stored session id.
This platform is not directed at, and should not be used by, anyone under 16 years old. We do not knowingly collect personal information from children, and accounts may not be created on a minor's behalf.
Depending on where our hosting and payment infrastructure is located, your information may be processed in a country other than the one you're in. Where this happens, we rely on our providers' own safeguards for handling data across borders.
We use reasonable technical and organizational measures to protect your information, including never storing raw payment card details ourselves and verifying every payment status directly with the payment provider rather than trusting a client-reported result. No method of transmission or storage is completely secure, and we can't guarantee absolute security.
We may update this policy from time to time; the date at the top of this page reflects the most recent revision. If you have questions about this policy or how your information is handled, you can reach us through the support chat available on every page, or from your account.